Web app
Marketing pages, login, secured app shell, and workspace navigation.
- Public impact
- Customers can open public pages and authenticated workspaces.
- Owner
- Product engineering
Status
buildr-plannr system status
Public service health for agent planning, authentication, billing, data, and background work. The same signals drive the internal on-call path and customer incident decisions.
Current state
All customer-facing buildr-plannr systems are operational.
Updated 23 May 2026, 02:55 UTC
Components
Customer-facing service map
Operational
Planner API
Workspace, project, issue, evidence, import, export, and agent routes.
- Public impact
- Planning APIs are available for human and agent workflows.
- Owner
- API owner
Cognito auth
Custom login, signup, verification, reset, logout, and hosted UI callback.
- Public impact
- Users can authenticate and reach secured workspaces.
- Owner
- Auth owner
Agent work queue
Ready-work discovery, agent claims, run quotas, task contracts, and evidence.
- Public impact
- Agents can claim scoped work when workspace policy allows it.
- Owner
- Agent platform owner
Billing and entitlements
Stripe checkout, portal, webhooks, plan limits, and usage enforcement.
- Public impact
- Billing operations and plan entitlements are available.
- Owner
- Billing owner
Data layer and backups
DynamoDB storage, backup/export controls, retention, and restore workflows.
- Public impact
- Workspace data reads and writes are healthy.
- Owner
- Data owner
Uptime alerts
Alerts route from service symptoms to accountable owners
Synthetic health and readiness
Scheduled checks for /health and /ready from outside AWS.
- Threshold
- Two consecutive failures or 60 seconds above the response SLO.
- First response
- 5 minutes
- Customer visible
- Yes
Web app 5xx rate
CloudFront and origin 5xx rates for public and app routes.
- Threshold
- 5xx rate above 2% for 5 minutes or any sustained origin outage.
- First response
- 5 minutes
- Customer visible
- Yes
Planner API failure rate
Route-level API errors for projects, issues, imports, exports, and agents.
- Threshold
- 5xx rate above 1% for 10 minutes or one critical write path down.
- First response
- 10 minutes
- Customer visible
- Yes
Cognito auth failure spike
Login, signup, verification, reset, callback, and token validation errors.
- Threshold
- Failure rate doubles the 24 hour baseline for 10 minutes.
- First response
- 10 minutes
- Customer visible
- Yes
Stripe webhook failures
Stripe delivery failures, replay failures, and entitlement drift.
- Threshold
- Any production webhook outage or three failed deliveries in 15 minutes.
- First response
- 10 minutes
- Customer visible
- Yes
Agent queue age
Oldest agent, import, export, or evidence job age.
- Threshold
- Oldest customer-visible job exceeds 10 minutes.
- First response
- 30 minutes
- Customer visible
- Internal first
DynamoDB health
Throttles, system errors, PITR status, and backup/export job failures.
- Threshold
- Any table unavailable, PITR disabled, or sustained throttling.
- First response
- 5 minutes
- Customer visible
- Yes